Transylvania Community Hospital

Patients’ Resources

At Transylvania Community Hospital, we pride ourselves on our “HOSPITALity.” We know a trip to the hospital can make anyone a little anxious, no matter the reason. We want to make your time with us as relaxed as possible. If there is anything you want to know or anything we can do to make you feel more at home, just ask any member of our staff. We are here to serve you. We want you to leave TCH healthy, happy and knowing you were in the best of hands.

Getting Prepared

Going to the hospital is not an everyday experience for most of us. If your treatment is scheduled and is not an emergency, TCH will call you a few days before your admission date. You will be asked a few questions. Facts will be double-checked, arrangements confirmed, and you will receive any necessary pre-admittance instructions. You will be told what time to arrive and what to expect once you get here. This is a great time for you to ask questions and have any concerns answered.

In the meantime, here are a few things that may be helpful to planning your hospital stay:

What to bring:

What not to bring:
Please leave all jewelry and other valuables at home. Because of the nature of hospital care, it is impossible to secure rooms at all times. TCH cannot be responsible for loss of any items.

Admittance Paperwork
When you arrive at the hospital, be sure you have handy:

Transylvania Community Hospital

Consent for Treatment
During the admissions process, you will be given and asked to sign a Condition of Admission. This paper spells out what you are entering the hospital for. It gives TCH permission to treat you and permission to release medical information about your treatment to your insurance provider. Please be sure to read it carefully before you sign.

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Advance Directives & Patients’ Bill of Rights

We want to meet both your needs and your wishes while you are under our care. To ensure that the hospital understands both, we ask that you look over the following explanations for advance directives and the Patients Bill of Rights.

If you already have an advance directive, please bring it with you at the time of admission to the hospital. If you would like to make one, forms are available online below and through TCH.

Advance Directives—If You Are Unable to Decide for Yourself
Advance Directives are legal documents that clearly state your wishes for treatment or no treatment should you be unable to voice them. TCH highly encourages you to discuss these matters with your physician and your family before you enter the hospital. When you do enter the hospital, you will be asked (as required by state law) about advance directives (living will, healthcare power of attorney, etc.). If you have an advance directive, please bring it with you, so we can copy it and place it in your file. If you’d like to make a directive, we have forms on file or you can click below for more information:

Ethics Committee & Chaplain’s Office
Should you need help with any decisions about your healthcare, TCH has both an ethics committee and a chaplain. The ethics committee can be reached at 828-883-5497, the chaplain at 828-883-5497.

The Patients’ Bill of Rights and Responsibilities

The Right to Information. Patients have the right to receive accurate, easily understood information to assist them in making informed decisions about their health plans, facilities and professionals.

The Right to Choose. Patients have the right to a choice of healthcare providers that is sufficient to assure access to appropriate high-quality healthcare including giving women access to qualified specialists such as obstetrician-gynecologists and giving patients with serious medical conditions and chronic illnesses access to specialists.

Access to Emergency Services. Patients have the right to access emergency health services when and where the need arises. Health plans should provide payment when a patient presents himself/herself to any emergency department with acute symptoms of sufficient severity including severe pain that a prudent layperson could reasonably expect the absence of medical attention to result in placing that consumer's health in serious jeopardy, serious impairment to bodily functions, or serious dysfunction of any bodily organ or part.

Being a Full Partner in Healthcare Decisions. Patients have the right to fully participate in all decisions related to their healthcare. Consumers who are unable to fully participate in treatment decisions have the right to be represented by parents, guardians, family members, or other conservators. Additionally, provider contracts should not contain any so-called "gag clauses" that restrict health professionals' ability to discuss and advise patients on medically necessary treatment options.

Care Without Discrimination. Patients have the right to considerate, respectful care from all members of the healthcare industry at all times and under all circumstances. Patients must not be discriminated against in the marketing or enrollment or in the provision of healthcare services, consistent with the benefits covered in their policy and/or as required by law, based on race, ethnicity, national origin, religion, sex, age, current or anticipated mental or physical disability, sexual orientation, genetic information, or source of payment.

The Right to Privacy. Patients have the right to communicate with healthcare providers in confidence and to have the confidentiality of their individually-identifiable healthcare information protected. Patients also have the right to review and copy their own medical records and request amendments to their records.

The Right to Speedy Complaint Resolution. Patients have the right to a fair and efficient process for resolving differences with their health plans, healthcare providers, and the institutions that serve them, including a rigorous system of internal review and an independent system of external review.

Taking on New Responsibilities. In a healthcare system that affords patients rights and protections, patients must also take greater responsibility for maintaining good health.

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Transylvania Community Hospital

Getting Here—Maps & Directions

Transylvania Community Hospital
260 Hospital Drive
Brevard, NC

Map: Printable Map 208kb PDF

Directions: Hospital Drive is just off Hwy. 64, between downtown Brevard and Pisgah Forest. From I-26: Take Exit 40. Take Hwy. 280W toward Asheville Regional Airport. Follow for approximately 17 miles (Hwy. 280W becomes Hwy. 64W at Pisgah Forest). Turn left onto Hospital Drive, and follow to the hospital.

TCH Outpatient Rehabilitation—828-883-4967
92 Chestnut Street
Brevard, NC

Directions: Follow directions to TCH, but instead of turning left onto Hospital Drive, go down Hwy. 64 about another mile and take a left onto Chestnut Street.

TCH Foundation—828-877-4777
(Behind the Brevard Post Office)
223 West Jordan Street
Brevard, NC

Directions: Follow directions to TCH, but instead of turning left onto Hospital Drive, go down Hwy. 64 another mile and take a slight right onto Caldwell Street (still Hwy. 64). Then take a right onto W. Jordan Street.

TCH Home Care Services Building—828-883-5254
1234 Asheville Hwy.
Brevard, NC

(In the Brevard Plaza Shopping Center) Directions: Follow directions to TCH. Home Care Services will be on Hwy. 64, on your left before you reach Hospital Drive.

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Interpreter Services—Ask any staff member for assistance.

TCH offers three-way phone translation for our non-English speaking patients. The patient and healthcare worker are on the phone together with a translator. Most languages can be accommodated.

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Billing & Insurance

To ensure accurate billing, be sure to bring with you to the hospital:

For information and assistance with billing and insurance, please call our business office at 828-883-5256.

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© 2008 Transylvania Community Hospital   Right Choice. Right Here.

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260 Hospital Drive, Brevard, NC 28712 828-884-9111
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